Frequently Asked Questions

We offer a Free Starter plan, a Pro subscription for growing teams, and custom Enterprise options. See details on our Pricing page.

Yes. You can connect multiple SMTP accounts for redundancy and throughput. Configure them in SMTP Settings and set priorities or failover.

Track delivery, opens, clicks, and bounces. Use trends to optimize send times, content, and segmentation. Learn more in our Email Analytics Guide.

We provide tools to honor unsubscribes and maintain suppression lists. We also guide best practices for CAN-SPAM, CASL, and GDPR. Read our Privacy Policy and Compliance Guide.

Yes. Schedule single emails and bulk campaigns by date/time and timezone, with rate limiting and automatic retries. See Scheduled Emails.

Getting started with SendEmailPro is easy! Simply: 1) Create a free account on the Sign Up page, 2) Connect your SMTP provider in SMTP Settings, and 3) Start sending. Try sending a Single Email or a Bulk Campaign. Our platform is designed to be intuitive, and we offer comprehensive documentation and support to help you succeed.

Yes! We offer a completely free Starter plan that includes up to 1,000 emails per month, basic templates, single SMTP integration, and community support. This is perfect for individuals and small businesses getting started with email marketing. There's no credit card required, and you can upgrade to a paid plan anytime to unlock advanced features like unlimited SMTP accounts, A/B testing, and priority support.

SendEmailPro is designed for enterprise-grade reliability. We maintain a 99.9% uptime guarantee with redundant infrastructure, automatic failover systems, and 24/7 monitoring. Our platform uses queue-based sending with automatic retry logic, ensuring maximum deliverability. We're trusted by thousands of businesses worldwide and process millions of emails monthly. For Enterprise customers, we offer SLA-backed guarantees and dedicated infrastructure.

Absolutely! On Pro and Enterprise plans, you can connect unlimited SMTP accounts for redundancy and load balancing. If one SMTP server fails, the system automatically switches to a backup. You can also distribute your sending load across multiple SMTP servers to maximize throughput and maintain excellent deliverability rates. This is particularly useful for high-volume senders who need to balance sending across multiple IP addresses and domains.

To configure Gmail SMTP: 1) Enable "Less secure app access" in your Google Account settings (or use an App Password for 2FA accounts), 2) Go to SMTP Settings in SendEmailPro, 3) Enter: Host: smtp.gmail.com, Port: 587, Security: TLS, Username: your full Gmail address, Password: your Google App Password. For detailed instructions, see our SMTP Configuration Guide. Note: If you're sending high volumes, consider using Google Workspace instead of a regular Gmail account for better limits.

Yes! Our visual editor allows you to customize templates with drag-and-drop components, custom colors, fonts, and branding. You can add personalized content using variables like {{name}}, {{company}}, and {{email}}. Templates are fully responsive and automatically adapt to different screen sizes. For Pro users, you can save multiple versions of templates and use them for A/B testing to determine which design performs best.

SendEmailPro provides comprehensive analytics including: Open rates, Click-through rates (CTR), Bounce rates, Unsubscribe rates, Delivery status, Engagement metrics, Device and location data, and Time-based performance trends. Pro plans include advanced reporting with custom date ranges, segmentation reports, and export capabilities. All data is updated in real-time so you can make informed decisions about your email campaigns. For detailed information, see our Email Analytics Guide.

A/B testing is available on Pro and Enterprise plans. Test different subject lines, email content, send times, and sender names to optimize your campaigns. You can split your audience into test groups and automatically send the winning variation to the remaining subscribers. This helps you continuously improve open rates, click-through rates, and conversions. Our A/B testing features include statistical significance calculations to ensure your results are meaningful.

Yes, SendEmailPro provides tools to help you comply with GDPR and other data protection regulations. Features include: Consent tracking for all subscribers, Easy unsubscribe management, Data export and deletion tools, Privacy policy links automatically included, Double opt-in support, and Audit logs for compliance reporting. However, you are responsible for ensuring your email campaigns comply with applicable laws. For more information, see our Compliance Guide and Privacy Policy.

SendEmailPro automatically adds an unsubscribe link to all emails sent through the platform, as required by CAN-SPAM and other anti-spam laws. When a subscriber clicks unsubscribe, they are immediately removed from your active list and added to your suppression list to prevent future emails. You can customize the unsubscribe process and include preference centers where subscribers can choose the types of emails they want to receive. Suppression lists are automatically checked before every send to ensure compliance.

Absolutely! We provide extensive resources to help you succeed: Step-by-step getting started guides, Video tutorials on YouTube covering all major features, Comprehensive blog articles on email marketing best practices, Email marketing tips and strategies in our blog, Live webinars for Pro and Enterprise customers, and A comprehensive knowledge base with answers to common questions. Check out our Resources page for all available materials.